Returns & Exchanges
Unconditional 100% Satisfaction
We expect our customers to be 100% satisfied with the products we sell and the service we provide. In the unlikely event that we've made an error with your order or a product is defective and you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another or the same item in our catalog.
Important Notes About Returns & Exchanges
We regret we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition within 30 days of purchase, a credit (minus what you paid for shipping) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store credit will be issued in the form of a Playtime Edventures LLC gift certificate. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by Playtime Edventures LLC. See below for complete instructions.
Instructions for Returns & Exchanges
First, we need to identify your order. Please contact us at 704-806-5692 to complete the process.